Returns & Refunds Policy

Last updated: August 28, 2026

1. 7-Day Replacement Guarantee

If you receive an item that is damaged in transit, defective, or different from what was ordered, you are eligible for a replacement or return within 7 days of delivery.

2. Eligibility Criteria

• Product must be in original condition with tags, user manuals, and packaging intact.
• Damage or defect photos/videos may be requested by our support team for quick verification.

3. Refund Processing

Approved refunds are processed back to the original payment method or bank account within 5 to 7 business days following item inspection.

4. How to Request a Return

Please contact our support team at support@xoroniq.com or submit a ticket on our Contact Page with your Order ID and reason for return.