Cancellation Policy

Last updated: August 28, 2026

1. Order Cancellation by Customer

You may cancel your order at any time before it has been dispatched from our fulfillment warehouse. Once an order is in transit with our logistics partner, it cannot be cancelled directly and must follow our standard return process upon delivery.

2. How to Cancel

To request a cancellation, email support@xoroniq.com immediately with your Order ID and subject line "Order Cancellation Request - [Order ID]".

3. Cancellation by XORONIQ

In rare circumstances such as supplier stockouts, inaccuracies in pricing, or unserviceable delivery locations, XORONIQ reserves the right to cancel the order. Any pre-paid amounts will be fully refunded within 3-5 business days.